Feedback, Complaints and Appeals Application Form

First Name *

Last Name *

Email Address *

Phone Number *

I am completing this form as a: *

If Other, please specify *

Company Name

Please select one of the following options *

FeedbackComplaintAppeal

Feedback Details

What is feedback?

Feedback is any suggestion, comment, compliment, or concern about your experience with Get Skilled Training that does not require a formal complaint or appeal. Your feedback helps us improve our training, services, and student experience.

Select relevant course (If required)

Please describe the situation, decision, or event that your feedback relates to: *

Complaint Details

What is a Complaint?

A complaint is any expression of dissatisfaction about our services, staff, policies or training delivery. We encourage students to first raise concerns informally, as most issues can be resolved quickly through discussion.

Which category does your complaint relate to? *

If Other, please explain *

Facility location associate with the complaint (If required)

If other, please explain *

Select relevant course (If required)

Date of the event *

Please describe the situation, decision, or event that your complaint relates to: *

Supporting Documents

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This application must be supported by additional documents that can be verified

Have you taken any steps to resolve this issue? *

YesNo

If Yes, please provide details *

What outcome would you like to see from raising this complaint? *

Appeal Details

What is an Appeal?

An appeal is a request to review a decision made by Get Skilled Training, commonly an assessment outcome, discipline decision or another determination that impacts your training. Appeals must clearly outline what decision you are disputing and why.

All appeals must be submitted within 28 days of the decision.

Which category does your complaint relate to? *

Select relevant course (If required)

Date of the event *

Please describe the situation, decision, or event that your appeal relates to: *

Supporting Documents

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This application must be supported by additional documents that can be verified

Have you taken any steps to resolve this issue? *

YesNo

If yes, please provide details *

What outcome would you like to see from raising this appeal? *

Student Declaration

I acknowledge that, as a student, I am subject to and must comply with Get Skilled Training’s policies and procedures, including those relating to academic matters affecting my studies. *

I declare that to the best of my knowledge, the information supplied by me is true, correct and complete in every respect. I acknowledge that the submission of false, incorrect, incomplete or misleading information may result in cancellation of my enrolment or delays in processing, or that I may be subject to disciplinary action under the Get Skilled Training policies. *

Student Signature *

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Signed Date *